IBERTEK EDUCATIONAL SERVICES In any quality organisation effective training is key to efficient use. Training courses are the key to getting the most from your organisation's most valuable resource - your staff. Conducted by experienced and qualified Trainers, the courses enable attendees to gain further knowledge through active participation in discussions and problem solving activities. Through the successful completion of practical exercises, delegates can be confident that their new skills can be put into practice once they return to work. Our scheduled courses are held at our offices in Bracknell and all courses are limited to a maximum of 6 delegates per classroom to ensure individual attention. We can also provide customer specific courses which are tailored to individual organisations needs, please contact the training department to discuss your requirements (Tel: 01344 742835 or email: training@ibertek.com). COURSE DETAILS Service Desk Express v9.x Administrator – 5 Day End-user Incident Management – 1 Day Problem and Change Management – 1 Day Crystal reports for SDE – 1 Day ITIL Awareness – 1 Day SCHEDULE OF COURSES Schedules |