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ENDORSEMENTS  "Virgin Atlantic Airways have been using Service Desk Express for just over five years, but it wasn't until IBERTEK's involvement that it really came alive for us. Their understanding of the product and innovative approach was invaluable. Through a series of add-ons and bespoke customisations they were able to transform SDE into a much more user-friendly experience. In addition, they've provided us with first-class support over and above our expectations. A real pleasure to work with." Virgin Atlantic Airways  "IBERTEK were able to successfully map our business ideas and processes into Service Desk Express. Ibertek have helped us convert our Service Management goals into reality" Iron Mountain  "IBERTEK have been an excellent company to work with and have helped us get the most out of Service Desk Express" Rexam PLC  "In a couple of days IBERTEK were able to transform our Service Desk Express implementation in to a system that exceeded all out expectations" Carmarthenshire County Council  "Since the implementation of Service Desk Express, Clifford Thames' internal and external support services have improved in almost every aspect with greater speed, traceability and problem management, plus with the added IBERTEK expertise and customised Add-ons we find ourselves ahead of the game at every step of the way." Clifford Thames IMS  "IBERTEK has proven to be the perfect partner for South Wales Police in developing our Service Desk Express. The help, advice and assistance offered by the IBERTEK personnel have been over and above what we expected. They offer a first class service that I would freely recommend to anyone." South Wales Police  "IBERTEK's post implementation support is 2nd to none, with fast, accurate and friendly responses. IBERTEK has helped us keep SDE and our Service Desk running at it's best.." Ottakar's PLC  "IBERTEK helped us to implement a data transfer from our SMS database into Service Desk Express. Their expertise was extremely valuable to us and save us lots of time on this project. The skills we picked up during the consultancy have also been helpful in maintaining and enhancing the solution and in developing other solutions. We're now looking at the MagicPDA product which we hope to implement soon." Liverpool John Moores University  "We recently had a Version Upgrade to Service Desk Express v9.8 with additional Modules enabled, custom modules applied, and reintegration of existing applications performed on our Service Desk Express solution. The upgrade also provided us, with visibility of the Integration Engine and potentially enables us to integrate other applications with SDE ourselves if/when required to do so. This work performed continues to show a strong partnership between Ibertek and Bournemouth Borough Council ICT Services, which is further testimony to the excellent support and guidance they already provide us." Bournemouth Borough Council  "Can I say again how impressed I was with the training. I thought the trainer was outstanding - the pace, content and delivery were spot-on, which meant I was able to leave having achieved my specific objectives, and with an excellent understanding of the capacity of SDE and how it can be tailored to my organisations requirements." Sedgemoor District Council  "Ibertek support has been invaluable for our new SDE implementation. They have been professional and responsive at all times." Business Link for the West Midlands  "All went well with our upgrade and migration. We were particularly pleased with the onsite consultant, who was able to answer any queries we had. All the work scheduled was completed and we have a clear plan how we wish to progress in the future. Thank you once again for your assistance" Raglan Housing Association |
