Endorsements

"Virgin Atlantic Airways have been using Magic for just over three years, but it wasn't until IBERTEK's involvement that it really came alive for us.  Their understanding of the product and innovative approach was invaluable.  Through a series of add-ons and bespoke customisations they were able to transform Magic into a much more user-friendly experience.  In addition, they've provided us with first-class support over and above our expectations.  A real pleasure to work with."

Tim Graham
Virgin Atlantic Airways

"IBERTEK were able to successfully map our business ideas and processes into Magic Service Desk.  Ibertek have helped us convert our Service Management goals into reality"

Jon Dixon
IT Technical Infrastructure Manager
Iron Mountain

 "IBERTEK have been an excellent company to work with and have helped us get the most out of Magic Service Desk"

Debbie Busby
Rexam Information Management Service Desk Manager
Rexam PLC

"In a couple of days IBERTEK were able to transform our Magic Service Desk implementation in to a system that exceeded all out expectations"

Lynn Price
Carmarthenshire County Council

"Since the implementation of MAGIC, Clifford Thames' internal and external support services have improved in almost every aspect with greater speed, traceability and problem management, plus with the added IBERTEK expertise and customised Add-ons we find ourselves ahead of the game at every step of the way."

Geoff Dutton
Senior Customer Service Specialist
Clifford Thames IMS 

"IBERTEK has proven to be the perfect partner for South Wales Police in developing our Magic Helpdesk.  The help, advice and assistance offered by the IBERTEK personnel have been over and above what we expected.  They offer a first class service that I would freely recommend to anyone."

Clive Richards
Customer Services Manager - ICT Department 

"IBERTEK's post implementation support is 2nd to none, with fast, accurate and friendly responses.  IBERTEK has helped us keep Magic and our Service Desk running at it's best.."

Jas Kumar
IT Helpdesk Manager
Ottakar's PLC 

"IBERTEK helped us to implement a data transfer from our SMS database into Magic.  Their expertise was extremely valuable to us and save us lots of time on this project.  The skills we picked up during the consultancy have also been helpful in maintaining and enhancing the solution and in developing other solutions.  We're now looking a the MagicPDA product which we hope to implement soon."

Julie Wynne
Senior Computing Officer
Liverpool John Moores University 

"IBERTEK have successfully implemented Add-Ons and Integrations to our existing Service Desk over a number of years, providing us with much needed functionality. They provide an efficient, experienced approach to assist us to deliver our service via these facilities. IBERTEK provide an excellent Support Service to help keep our Magic Service Desk Operating fully. There is a very professional, friendly and helpful approach to all aspects and their willingness to provide knowledge for our own self service is greatly appreciated."

Steve Sandeman
Senior ICT Technician
Bournemouth Borough Council