News

BMC Service Desk Express Suite 9.6

Your easy-to-install, easy-to-use and easy-to-maintain solution becomes even simpler and friendlier. BMC Service Desk Express Suite 9.6 further builds on its reputation as a flexible and easy to use application by:

• Simplifying the product through a number of user interface and functionality related improvements
• Enhancing the quality of the end user experience through richer self-service capabilities
• Reducing risk and ensuring continuity of service through improved security
• Improving administrator's ability to diagnose and resolve issues around installation and maintenance of the product

In conjunction with this release we have expanded the self-service solution – BMC Service Desk Express Client Services. For existing and new customers who are under pressure to reduce their support costs and at the same time improve the quality of service, this solution:

• Improves end user experience through an intuitive, personalized and highly customizable user interface
• Reduces the costs of support by offering self-service capabilities to end users
• Improves the value of your support staff by freeing up time to pursue strategic initiatives
• Reduces call volume by extending knowledge management to end users

IBERTEK is pleased to announce that Greg Nice has joined the company from BMC as Sales Director.  In his role at BMC Greg was responsible for the EMEA SDE business.  As such he has a deep understanding of the solution and market and would be delighted to discuss your future needs as a business.

Greg can be reached on:

greg.nice@ibertek.com
+44(0)7979 864751

Join us for this overview of the latest release of Service Desk Express and Service Desk Express Client Services. This version further simplifies the product through various UI and functionality improvements, reduces risk through improved security and increases ability to diagnose and resolve administrative issues. The upgraded BMC Service Desk Express Client Services enhances the quality of the end user experience and helps you further reduce the cost of your support operations.

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Ibertek have today signed an exclusive reseller agreement for MagicWand and MagicMobile for the UK market. These exciting, practical and functionally rich value add solutions for Service Desk Express really push the envelope of Service Managment efficiency.

IBERTEK AWARDED ELITE PARTNER STATUS

At a customer event held in Prague Ibertek were awarded with the Elite Partner Status by BMC Software, due to Ibertek's continued commitment and service to their customers.