 IDC White Paper: Meeting IT Challenges in the Small and Midsized Enterprise |
| This white paper from IDC looks at the challenges facing small and midsize IT customers in implementing and managing change in their IT environments. It also examines the benefits associated with using BMC® IT Systems Management Express to simplify managing support for end users and the network infrastructure that empowers them. CIOs and managers of small and Midsized companies that want to lower IT costs should read this paper. |
|
| How to Choose the Best Help Desk Software or Your Small or Midsized Business |
| In this white paper you'll learn how to select a help desk solution that you can deploy quickly, is easy to use and maintain, flexible enough to customize to your individual requirements, and offers a quick time to value. In creating a short list of potential solutions, you will need to assess how well these solutions can measure up to your personnel, budgetary, functionality and ease-of-use requirements, to ensure that the solution you select will meet your needs. |
|
| ITIL for the Small and Midsized Business |
| Small and Midsized businesses generally have smaller workforces, lower budgets and less complex IT environments than enterprise organizations. And yet they must meet the same types of demands as enterprise organizations, and optimize service levels to support business objectives, control costs and align IT with what matters to the business. You can achieve these goals by delivering service management based on the industry's guiding principles, the Information Technology Infrastructure Library (ITIL). This white paper discusses how to implement core ITIL best practices to improve IT service delivery and support. |
|
|
| Service Desk Evaluation Guide |
| In today's tough economic times, it's more important than ever to ensure that software purchases are adding to your company's bottom line. Selecting the right service desk solution for managing your mission critical operations can help you accomplish this goal. Selecting the wrong one can cost you. |
|
| BMC Change Management Express: Keeping up with Changing Environments |
| Integrating change with the service desk is a comprehensive system in its own right, not a layer of "add-on" functionality. It should be a fully integrated component within the service desk to enable seamless coordination of the service desk with organizational change procedures. |
|
| BMC Service Desk Express Suite: The Asset Management Process |
| Asset management in the midmarket encompasses a wide array of topics. Complete lifecycle asset management allows the organization to control the entire process, from purchase requests through delivery and management of all assets. The process by which all organizational assets are tracked is known as lifecycle management. |
|
