MagicMobile for Service Desk Express Increase the efficiency of field technicians and reduce the cost of service support with MagicMobile, for the most powerful remote service management tool available. From any device running Microsoft Internet Explorer® Mobile, MagicMobile allows you to wirelessly control the following aspects of IT Service Management: - Incident Management
- Work Order Management
- Configuration Management
- Change Management
Users can configure their own custom modules or work with an Ibertek consultant to adapt MagicMobile to their specific needs. Features - Create, edit and close incidents and incidents created using the quick ticket templates
- Assign and close incidents
- Add, view and update incident details
- Configure fields to be displayed
- Configure field labels
- Configure lookup selection grids and have sort-able column headers
- Sort incident and work order lookup by records assigned to logged-in user or group
- Sort incident and work orders by status, e.g., open, closed, both
- Search incident and work orders by incident or work order number
- Edit and update work orders
- Add, edit and view work order details
- Look up inventory by asset or serial number
- Update inventory item and configure fields
- Link and unlink inventory items to configurations
- Add inventory history records
- Add any SDE view to the menu
- Configure views to be read-only or editable
- Configure most views with "new" record capabilities
- Configure fields to be displayed
- Configure display colors
MagicMobile can be used in conjunction with MagicWand, our portable barcode scanner offering, for a comprehensive remote Configuration Management solution. Further Information  MagicMobile Demo  MagicMobile Datasheet
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