| A successful business is one that can exploit new technology to the maximum, thereby increasing efficiency and driving down costs. Ibertek offers a comprehensive range of consultancy services to help clients achieve this goal. By bringing together such skills as business analysis, project management, web development, database and user interface design, we can ensure that you don't have to compromise and get the very best from your investment. We pride ourselves in our ability to listen, comprehend and subsequently implement value-added solutions for our
customers, to specification and on time.
Scoping Consultancy Successful delivery of an application is dependant on the installation team knowing your business needs from the outset. Our Professional Services team are experienced in mapping business processes to product utilising both ITIL Best Practices and simply listening to your requirements, leading to a seamless delivery and a product moulded to fit your processes and business.
Pre- Implementation Consultancy With Ibertek Pre-Implementation Consultancy we can help you ensure that your infrastructure is ready for your implementation. This one day consultancy covers building the base operating system and database model for your platforms, installation of all patches and hot fixes required and making ready for connection to corporate networks and 3rd party applications.
Implementation Consultancy Delivery of an application is often the biggest headache for any Project Manager or IT Manager. Deadlines and user requirements must be met and all within budget. Iberteks consultants have many years of experience in a wide range of industries enabling us to bring best of practiced methods to your organisation, meaning we dont have to reinvent each time. Ibertek will work with your own staff during the implementation phase to ensure we hand over all the key knowledge enabling you to become self sufficient in the management of your application in the future reducing the need for unnecessary consultancy fees for the smallest of modifications.
Integration Consultancy Managing data in a variety of different sources can be very time consuming if not impossible. Often the internal phone list will show completely different data to that of HR or your Call Centre applications. At Ibertek we have concentrated a lot of our expertise in to writing single source scripts for our customers that allows you to make changes to just one place, this will seamlessly update all your other databases ensuring everyone has access to the right information all the time.
Health Check Iberteks health check is designed for customers of BMC Service Desk Express (SDE). Often SDE administrators change, changes are made in error, duplicate or old business rules are left unmanaged and databases are left to grow with out any housekeeping. All of this can lead to severe consequences on your application performance. Iberteks 1 day health check is designed to highlight these areas to your staff enabling you to continually get the most from your system.
Change Management Consultancy Change management is becoming the key area for IT Departments with businesses becoming more dependent on the infrastructure every day. Organisations are often measured on service availability and scalability. Implementing a Change Management process in your organisation helps to reduce the overall down time of key systems by assessing the risks and costs associated with changes. Ibertek can help you to implement a Change Management Process utilising the ITIL aligned methodology available in SDE.
Service Management Process Definition Many companies are looking at ways of improving the Service Management experience to its customers, be that internal or external. Ibertek has experience of Service Management Process writing utilising the ITIL Framework of best practices. ITIL covers all areas of IT Service Management from the Service Desk through to IT Procurement and Finance Management.
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