Service Desk Express Integration for Microsoft SMS

Service Desk Express Integration for Microsoft SMS

Mid-market companies who use Microsoft Systems Management Server (SMS) to manage their servers are restricted if their service desk is not able to utilize SMS information in a seamless manner. A lack of complete information results in erroneous problem management and runs the risk of a failure of higher magnitude due to poor change management. Custom integration services might address the challenge temporarily but are time-consuming and require repeated maintenance.

Business Need

• Provide seamless integration between Microsoft SMS and the service desk
• Ensure your representatives have access to recent information of IT infrastructure components
• Enable your service desk to utilize the right information for accurate problem management

BMC Service Desk Express Integration for Microsoft SMS enables you to transfer data from Microsoft SMS into the BMC Service Desk Express Suite. Preconfigured workflows require minimal setup and configuration. Schedule-defined packages run to pull and import data into the service desk. Application-level integration enables users to launch Microsoft SMS from within BMC Service Desk Express Suite. This integration will save your team time and provide tighter automation between work groups.

Key Features & Benefits

• Provides service desk complete visibility to the information stored in Microsoft SMS
• Increases accuracy of problem management
• Reduces risk of potential failure and enables detailed change management as a result of precise and complete data flowing in from Microsoft SMS
• Helps realise benefits faster with accelerated implementation and out-of-the-box packages
• Reduces Total Cost of Ownership as unlike custom integration services, it does not require additional effort with every patch update

 SMS & MOM Datasheet